Welcome to Awards South! We offer a wide variety of engraved items for everyday use, awards ceremonies, gifts, etc. As a company, we strive to provide all our customers with great service and a quality product.
We accept Visa, Discover, MasterCard via Paypal or Direct Checkout.
***If you need to cancel your order, you must do it as soon as possible. A full refund is available for orders so long as we have not begun work on your order. Due to the customized nature of our orders, once we start on an order no refund will be issued****
DESIGN PROOFS: Certain items, such as name tags, plaques, acrylic awards, glass awards, etc, we require a customer approval of the engraving design. We will email you a design proof within 24-36 hours of receipt of your order. We will not begin engraving the order until we receive a final approval of the design. We do not charge for design proofs on completed orders. However, any order that receives a design proof and no response is received from the customer, will be cancelled and the money refunded back to the customer minus a $10 charge for design proof.
Upon completion of your order, a USPS shipping confirmation will be provided along with a tracking number. Insurance is included with our shipping and handling.
At times, due to timing and cost comparison, UPS will be used as an alternate form of shipping. As with USPS, when we utilize UPS, you will be provided a tracking number at the time your order is ready to ship.
*Please Note: Awards South is not responsible for USPS or UPS delay or damage.
For most items we ship USPS Priority Mail. The time allotted for this particular shipping is 1-3 days from receipt of shipping confirmation (based on information from USPS.com)
Any additional fees or taxes, such as Import VAT or Customs Duty taxes, are the sole responsibility of the customer to pay. Awards South, LLC is not responsible for taxes incurred through international customs.
"If you buy goods online from outside the EU for delivery to the UK, you'll have to pay Customs Duty (if over £120 value) and Import VAT (if over £18) on top of the purchase price (including duties), though Customs Duty is waived if the amount of the calculated duty payable is £7 or less."
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
REFUNDS: As long as an order has not been completed, a full refund is available. However, if an order has been started or is completed all sales are final and no refunds or exchanges will be made for any reason. Refunds are NOT available for any custom item that can't be resold (example: engraved glass, acrylic plastic signs/plates, etc).
DAMAGED ITEMS: Please inform us of any damage within 72 hours of receipt of your order. Claims can be emailed along with a picture of the damage to qualify for our free replacement guarantee.
SPELLING ERRORS: Refunds will be given on misspelled items if it is due to our mistake. To qualify for free replacements please send us a photograph of the personalization and we will mail a new item within 72 hours.
RETURNS: Due to the custom nature of our products, some items are not eligible for returns, such as custom color sublimated rings, custom engraved nametags, personalized leatherette, custom plastic signs, engraved glass/acrylic/plastic/wood, etc. The shipping cost for returned items is the sole financial responsibility of the customer.
DESIGN PROOFS: Certain items, such as name tags, plaques, acrylic awards, glass awards, etc, we require a customer approval of the engraving design. We will email you a design proof within 24-36 hours of receipt of your order. We will not begin engraving the order until we receive a final approval of the design. We do not charge for design proofs on completed orders. However, any order that receives a design proof and no response is given by the customer, will be cancelled and the money refunded back to the customer minus a $10 charge for design proof.
We welcome custom orders. However, we are family-operated Christian company and while we do not condemn anyone for their lifestyle or beliefs, there are certain orders we as a company will not do. Specifically, we will not take or create orders that we consider vulgar, lewd, racially offensive, depict abuse of any kind, etc.
For any questions regarding our products or designs please send us a message. We will get back to you in a timely manner.